At Floor Land, we respect the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, and disclose information that we may obtain about you through your use of our website and purchase of our products and services.

Information We Collect

We collect information you voluntarily provide to us, such as through forms, orders, surveys, applications, or other online fields. We also automatically collect information through cookies, web beacons, and other technologies about your visit to our website and use of our services.

The types of information we collect may include your name, email address, phone number, address, payment information, and browsing behavior.

How We Use Information

We use the information we collect for multiple business purposes such as:

  • Processing orders and delivering products
  • Improving our website and customer experience
  • Marketing and advertising our products and services
  • Communicating with you about orders, products, services, and promotions
  • Performing analytics to improve our offerings
  • Complying with legal obligations

We only collect and use your personal information when we have an appropriate legal basis to do so under UAE data protection laws. We rely on consent, contract necessity, and legitimate business interests as our legal reasons to process your data. You have a right to object to the use of your data that is processed based on legitimate interest.

Log Files

Like most standard websites, we use log files. These include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, date/time stamp, clicks/activity on the site, and other information. We use this information to analyze trends, administer the site, track users’ movement, and gather broad demographic information for aggregate use.

Data Retention

We retain personal data for as long as needed to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We determine our retention periods based on criteria such as legal obligation, necessity for the business, or legitimate interests.

For example:

  • Sensitive payment data is not retained after the transaction occurs
  • Correspondence with customers is retained for 1 year post-interaction
  • Marketing preferences are retained while the customer account is considered active

Disclosure to Third Parties

We do not sell your personal information to third parties. The personal information you provide us or we collect is only disclosed to third parties involved in fulfilling and completing your orders, providing customer service, performing business functions, or under legal requirements. These third parties are restricted from using this data in any way other than to provide services on our behalf or as required by law.

Your Rights and Choices

You have rights and choices about the personal information we keep about you. For example, you have the right to view or correct that information, to opt out of marketing, and to have your information erased under the right to be forgotten. If you want to use any of your data protection rights, please get in touch with us.

Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy, data collection, or processing practices, please contact us at:



Address: Al Quoz First – Sheikh Zayed Road Dubai