Introduction
These Terms and Conditions govern the use of our website floorland.ae and any transactions, orders, and communications conducted through or as a result of the use of our website. Please read these terms carefully before using or placing an order through our website. By accessing our website or placing an order, you agree to follow and be bound by these terms.
Products and Pricing
We strive to provide accurate product images, descriptions, and pricing on our website. However, if any pricing or product information errors occur, we reserve the right to make corrections and provide you with updated information.
In the case of a pricing error, we will notify you and await confirmation before processing your order. Prices and availability of products are subject to change without notice. Taxes and delivery charges are added at checkout where applicable.
Order Processing
After you place an order, you will receive an order confirmation email detailing your products, prices, chosen delivery options, and estimated delivery time frame. Please check this information carefully to ensure it accurately reflects your order.
If there are any problems with your order, please contact us immediately. Processing and delivery may be delayed during peak seasons such as Ramadan, Eid, and New Year holidays.
Delivery Services
We will arrange delivery services after your order confirmation. Delivery timeframes vary by location and circumstances. While we make every effort to ensure on-time deliveries, late deliveries may occur for reasons out of our control. If we foresee any major delivery delays impacting your order, we will notify you immediately.
Every shipment requires a signature upon receipt – if no one is available to sign, the courier will attempt redelivery or contact you to arrange delivery. Please inspect all packages carefully upon delivery and note any damage or defects before signing for the order.
Returns and Refunds
Please contact us right away with order information and photos that show the problem if you have any problems with the services you got. We’ll look at the situation and give you choices for how to fix it, such as refunding defective goods, sending or replacing damaged items again.
You have to ask for a refund within 14 days of getting the order. Custom-cut carpets, rugs, and other flooring items that are made just for you can’t be returned or repaid for health and hygiene reasons. We also don’t take back or refund custom flooring products because you changed your mind or had second thoughts.
Copyright and Use of Website Content
The images, product descriptions, logos, designs, photographs, written information, and other things on the floorland.ae website are all copyrighted works that belong to Floor Land. It is illegal to copy or use website material without permission. Shoppers can only download, view, and print content from the Floor Land website for their own personal, non-business use while looking at or buying our products.
Changes to Terms
Floor Land reserves the right to update or modify these Terms at any time without prior notice. Your continued use of our website following any changes means you agree to follow and be bound by the revised terms and conditions.
Contact Information
Please contact us at info@floorland.ae with any questions, concerns, return requests, or issues regarding products, orders, deliveries, or website content. Our customer service representatives are here to provide quick, efficient support.