At Floor Land LLC, we take pride in delivering high-quality products and professional installation services. To ensure customer satisfaction, we offer comprehensive return and warranty policies for our range of products and services.
General Return Policy
Eligibility:
- Returns are accepted within 7 days of delivery or installation.
- Products must be in unused condition, with original packaging intact.
Exclusions:
- Customized items (e.g., custom carpets, furniture, or mats) cannot be returned.
- Clearance or discounted items are non-returnable.
To initiate a return, please get in touch with our support team at info@floorland.ae or call +971581535184 with proof of purchase.
Warranty Policy
Flooring Solutions
Installation Guarantee:
- We offer a 6-month installation guarantee on all flooring and artificial grass installations.
- If installation issues arise within this period, our team will repair them free of charge.
Product Warranty:
Flooring products come with:
- 5 years commercial warranty
- 10 years residential warranty
The warranty period depends on the flooring type selected.
Carpets
- If the carpet material wears out or if the installation experiences wear and tear, our team will provide repairs free of charge within the warranty period.
Curtains and Blinds
Installation Guarantee:
- A 6-month guarantee on installation ensures your curtains or blinds remain securely fitted.
Material Warranty:
- Covers any manufacturing defects or material issues for up to 1 year from the date of installation.
Wallpaper
Installation Guarantee:
- A 6-month installation guarantee ensures proper adhesion and durability.
Material Warranty:
- Includes 1 year coverage for peeling or fading caused by manufacturing defects.
Skirting and Wall Panels
Installation Guarantee:
- A 6-month installation guarantee is offered for all skirting boards and wall panel installations.
Material Warranty:
- Covers warping, cracking, or fading due to manufacturing defects for up to 1 year.
Limitations and Exclusions
Warranties do not cover damage caused by:
- Improper use or lack of maintenance.
- Water damage, fire, or other natural calamities.
- Unauthorized repairs or modifications.
How to Claim Warranty
- Contact our customer service team at info@floorland.ae or call +971581535184 to report the issue.
- Provide proof of purchase, installation details, and photos of the defect/damage.
- Our team will assess the issue and schedule a repair or replacement if applicable.
Note: Floor Land LLC reserves the right to update this policy at any time. For the latest terms, please visit our website or contact us directly.